Heating and cooling are important parts of your home, so it’s only logical to want to be careful when choosing an HVAC company in Charleston, WV.
At Best Virginia Heating and Cooling, we want our clients to have the best, and that means keeping you informed of what makes an HVAC company great.
Here we’ve compiled a few things to consider in your search for heating and cooling experts.
What do Locals Think?
Reading online reviews should be done with a grain of salt, but they’re still very telling. Modern consumers depend on local clients to leave reviews and ratings both to measure the quality of their work and to increase brand awareness and search engine optimization.
As you read reviews look for comments on:
- Quality of work
- Customer service
Reviews that call out an HVAC employee by name are ones to watch because it often means the customer has interacted directly with the repair technician.
You can also reach out on local online forums or social media groups for homeowners in your area and see if anyone has had a positive experience with a particular HVAC brand.
Level of Experience
If your furnace is broken and the HVAC company you’re looking at only focuses on modern electric heating and cooling systems, they may not be the team for the job. The level of experience is important when choosing a service provider. Not only because they may not have the skills to take on your job, but if they’re inexperienced they may do a poor job.
This goes both ways. Older HVAC companies without updated service offerings may not know the latest in repair and maintenance standards. Experience with modern ventilation is a plus if you have a newer home and heating system.
This brings us to the actual services offered by the HVAC companies you’re considering. Ideally, you want to work with a company that provides full-service heating and cooling, so you don’t need to shop around for another HVAC rep later for a different job.
Check out things like:
- Vent cleaning
- Air quality
- Radiator repair
- Filter change
If you don’t see a service listed, you can always call and inquire. HVAC services are constantly expanding to meet customer needs.
Reach Out and See What They’re Like in Person
Reading about a company online will only get you so far in finding the right HVAC rep for you. If you want to know what a company is like, get them on the phone.
At Best Virginia Heating and Cooling, we love getting to know our clients. Being part of the same community here in Charleston, WV, we understand how important it is to speak with home and business owners before we undertake a job.
We recommend calling the HVAC company you’re considering and getting a feel for them on the phone. You can tell a lot about a company by the way they treat their customers. If you get good feelings from the chat, they might be a good fit for you in terms of customer service.
Having somebody in your home for HVAC work, you’ll be more comfortable knowing the person behind the tools.
Price and Value
One thing many customers look at when selecting an HVAC provider is price. While it’s important not to be gouged by your heating and cooling provider, it’s worth noting that price doesn’t always denote value.
Before you pick a company to help with your HVAC system, ask local companies to quote you on your job. Sometimes quotes fluctuate based on necessary parts and service hours, but in general, it should give you a good idea about the overall cost.
Training and Certification
HVAC specialists have specialized diplomas or experience in their field as apprentices before becoming certified. If credentials aren’t listed on the company website, don’t feel shy about asking. It’s well within your right to know the certification of a company that will be working on your heating and cooling system.
While looking into training, you should also make sure the HVAC repair team is bonded and insured. While your home insurance should cover any accidents on your property, it’s always good to know the people coming into your home have some sort of liability insurance as well.
Contact Best Virginia Heating and Cooling to Learn More
As a leading heating and cooling company in Charleston, WV, we love knowing we make a difference in the homes of our friends and neighbors. Interested in learning more about our local HVAC services? Give us a call today to learn more.